FIRST IMPRESSIONS

"Attitude is a little thing that makes a big difference." - Winston Churchill

You are an important member of the Counseling & Advising department, and how you do your job matters.  Montgomery College depends on you to proactively prepare students for the services they seek in the Counseling & Advising department.  Counselors depend on you to create an environment that is welcoming and supportive of the diverse needs of our community.  As the first point of contact to this department, visitors depend on you to be collegial while they navigate our processes and the various online portals, such as Starfish and MyMC.   So, whether you are greeting someone, helping someone make a Starfish appointment, or receiving a telephone call, your interaction with our community makes a difference.

Share your thoughts in the comments area below this post.

FERPA

WHAT SHOULD YOU DO? 

David, A first-year student at MC, has scheduled an appointment in Starfish to meet with his counselor today at noon.   As David approaches the Student Services entrance, he remembers that he left his AP scores in his car.  So he asks his father, who has accompanied him to MC, to go ahead of him to the Counseling department and sign-in for him.  However, the father asks for your help when he realizes that he has needs David’s MC ID# to sign-in.  "What should you do?" 

Please share your comments.

KSAs

After sharing your comments, read about FERPA, the law that should guide your all of your actions pertaining to student records.   This MC online training is followed by a quiz, which you should take and mail the certificate to me @donna.wilson@montgomerycollege.edu.