IT'S TIME FOR “ASK ME” TRAINING

“Attitude is a little thing that makes a big difference” – Winston Churchill

In a June entry in the blog, you learned how your attitude at the front desk makes a big difference to visitors to the Counseling & Advising department.  However, at the time of this entry, I was unable to direct you to training that would demonstrate the standard of customer service that is expected of all Montgomery College employees because the online course was available only to faculty, staff, and administrators  had access to the Level 1 training for employees at Montgomery College.   Now, thanks to Stacey Gustavson, Enrollment and Student Access Manager, this training is now available to you. 

The training is called ASK ME! Level 1, this video demonstrates the proactive approach to responding to visitor inquiries.

To access this video, go to

http://www2.montgomerycollege.edu/departments/cpodtraining/AskMe/story.html.

Upon completion of this training, you will join the MC community of employees who know how to proactively respond to student inquiries.

NEW STUDENT ENROLLMENT CHECKLIST

The Enrollment Services group, under the direction of the Collegewide Registrar, Ernest Cartledge, has a prepared an enrollment checklist for new students.  This document is not yet available online. However, hard copies are available for review and use at the front desk.

Please take a few minutes to look over the list and familiarize yourself with all of the tasks and sequence of activities that new students are expected to follow.